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Vinny
Hatchling
United Kingdom
83 Posts |
 Posted - 13/01/2012 : 13:40:39
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Hi,
Just wanted share my experience.
I have a habistat dimming thermostat I have had for just over a year or so which malfunctioned basically it stopped dimming and was flat out all the time, thankfully I had a spare!
I was aware they came with a 5 year garantee so went to my local rep shop who sells them and he gave me the adress to return it to. So on Tuesday 10th jan I posted it first class recorded with a short covering letter explaining my fault, also I never had any receipts or proof of purchase which I was worried may cause me grief.
Yesterday 12th jan I had a parcel try to be delivered, Wich I have just collected from the sorting office and there it was , a letter explaining the fault with my thermostat and also a new thermostat Wich in the letter states they have repaired mine but to me looks like a brand new unit just without the packaging, it has new sticky pads on the back !
I am really pleased with there service and there extremely quick turn around!! |
1.0.0 Royal python (Hugo)
1.0.0 Bearded dragon (the dragon)
1.0.0 Hermanns tortoise (Dave)
0.0.1 Pacman frog (curly)
0.0.2 Fire belly toad
0.0.1 Red eye tree frog (Fred)
0.1.0 Staffordshire bull terrier (jasmin)
0.2.0 Ribbed newts (Marlin & Tutu)
0.0.1 Asian forest scorpion (Scraps) |
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Vinny
Hatchling
United Kingdom
83 Posts |
Posted - 13/01/2012 : 13:41:57
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| Definately a thumbs up from me!!! |
1.0.0 Royal python (Hugo)
1.0.0 Bearded dragon (the dragon)
1.0.0 Hermanns tortoise (Dave)
0.0.1 Pacman frog (curly)
0.0.2 Fire belly toad
0.0.1 Red eye tree frog (Fred)
0.1.0 Staffordshire bull terrier (jasmin)
0.2.0 Ribbed newts (Marlin & Tutu)
0.0.1 Asian forest scorpion (Scraps) |
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reptilemadd
Sub Adult
United Kingdom
969 Posts |
Posted - 13/01/2012 : 13:53:19
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| Thats great it makes a change when you get the right service instead of being treated like an alien lol |
1.0.0 beardie "magic"
1.1.0 100% Het Clown "Cerberus" and "Artemis"
0.1.0 Poss Calico "Ariadne"
1.0.0 Lesser " Kronos"
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Vinny
Hatchling
United Kingdom
83 Posts |
Posted - 13/01/2012 : 14:00:08
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| Yea that's right I'm still in a bit of disbelief how well and easy the whole process was usually things like that are a right head ache!! |
1.0.0 Royal python (Hugo)
1.0.0 Bearded dragon (the dragon)
1.0.0 Hermanns tortoise (Dave)
0.0.1 Pacman frog (curly)
0.0.2 Fire belly toad
0.0.1 Red eye tree frog (Fred)
0.1.0 Staffordshire bull terrier (jasmin)
0.2.0 Ribbed newts (Marlin & Tutu)
0.0.1 Asian forest scorpion (Scraps) |
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n/a
deleted
7384 Posts |
Posted - 13/01/2012 : 15:53:55
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Congrats - glad to hear of the good service!
Just before Christmas I received some kit from a well known supplier (who shall be nameless) but when a couple of weeks later I finally got round to installing a certain item, I realised it was damaged, a small plastic part was cracked and split apart and although the item still worked, since it was electrical and to do with heat, I couldn't be sure if it would be safe, even guarded from the snake.
The supplier says all damages have to be reported within 7 days. My stupid mistake for not knowing that and not checking everything over on arrival, I know, and the price of a replacement unit is a small price to pay for the safety of a snake. But all the same I feel a bit ripped off ...
So good to hear of a place who will look after their customers. |
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Euro rep customer service
